Patient Satisfaction Enhancement
Case Details
Start Day: 01/08/2024
Clients: Mid-size Multispecialty Hospital
Tags: Patient Satisfaction, Orthopedic Department, Hospital Consulting, Patient Experience Improvement, Healthcare Surveys, Patient Interviews, Orthopedic Care Quality, Hospital Workflow Optimization, Inpatient Experience, Outpatient Experience, Clinical Communication, Healthcare Quality Improvement, Hospital Reputation, Patient Loyalty, Healthcare Analytics, Orthopedic Patient Journey, Hospital Service Enhancement
Project Duration: 10 Months
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The Story
Enhancing Patient Satisfaction for Orthopedic Department
Conducted targeted surveys & interviews to assess orthopedic patient experiences and implemented our findings to improve convenience, communication, & overall patient experience, thereby strengthening patient loyalty & referrals while enhancing the hospital’s reputation.
What Did Octavus Do
By implementing recommendations, our Client saw a noticeable improvement in patient satisfaction within the Orthopedic Department.
Patients reported increased convenience, clearer communication, and a more comfortable overall experience. This positive change not only bolstered the hospital’s reputation but also contributed to stronger patient loyalty and word-of-mouth referrals
Data Analysis Chart
The Results
Octavus proposed these solutions based on the research conducted for Client.
